IT Help Desk Support for RIAs
A dedicated IT help desk to assist your team and keep your RIAs productive and happy
Empower your RIAs by providing vital technical support
Whenever IT problems arise, your RIAs’ productivity comes to a halt and your clients become frustrated because they aren’t getting the service they require. Constant system breakdowns also swamp your team, preventing them from focusing on their core tasks. These internal problems can quickly lead to external ones, such as losing market footing because of a drop in confidence in your company.
The key to quickly resolving IT issues is an experienced and knowledgeable IT help desk that your RIAs can turn to for technical support. Partner with RIA WorkSpace today and our IT help desk will provide the support your team needs to maintain peak performance. We’ll ensure you can always be there for your clients by quickly solving any technology issues and preventing prolonged IT downtime.
Gain quick resolutions to IT issues with
RIA WorkSpace’s IT help desk
With RIA WorkSpace’s IT help desk, you’ll get:
- A dedicated team that will closely analyze and learn your RIA’s needs
- A simple contacting process with friendly help desk response
- An organized ticketing system so no request gets lost
- A prioritization system so that the most important tickets get resolved first
- Standard response and resolution times for all requests
Frequently asked questions
We have clear response times and standards. All requests are classified based on severity and each classification has a target response rate.
Emergency response service tickets are logged within 5 minutes with a 30-minute response time. These are for critical problems where your ability to conduct business has stopped (i.e. a server, network, or application is down).
Fast response service tickets are logged within 5 minutes with a 30-minute response time. These are for situations where an individual user is unable to conduct business (i.e. user cannot log into computer or access email).
Quick response service tickets are logged within 30 minutes with a 1-hour response time. These are for urgent problems where service is seriously degraded but you can continue to operate for a short time (i.e. very slow network performance, app function is down).
Normal response service tickets are logged within 1 hour and our response time is within one business day. These are for situations where an employee can still work but is not as productive (i.e. slow computer or cannot print to multiple printers).
Our business hours are Monday to Friday, 8 AM to 5 PM. After-hours support happens through a call-back service with our on-call team.
Yes, we assign a dedicated team to service and support your RIA. You will work with the same team on a regular basis. The exception might be if someone is on vacation or if there’s an emergency and we need to pull another team member right away.
Yes, our Managed Services package includes unlimited helpdesk support. We proactively monitor and maintain your IT systems to prevent even small issues. So many of our clients find that they have less need for requests than with previous service providers.
You can submit a request to our team via email or phone. When necessary and with your permission, our team will use remote access tools to gain access to computers to resolve any issues.
Give your RIA team the great
IT support they need to
succeed
With RIA WorkSpace’s IT help desk, your team can focus
on making your clients happy